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Automatically forwarding email to an external address [MCAM]

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There’s a whole host of reasons why you would want to forward your emails to an external email address such as Gmail, Yahoo or Windows Live. On MCAM accounts you can do this to any level of mailbox, whether it be POP or one of the Managed Exchange offerings.

This is a two-step process: First, we must create a Contact with the target email address and secondly, we must configure the auto-forwarder to forward emails to this Contact.

You’ll need to log into Mission Control and access the Service Management Area. Once there you will need to go to Services > Exchange > Contacts.

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You’ll now be presented with the Contacts Overview page. Click New Contact on the left hand side.

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You only need to fill in the required details on this form. Enter the details of the address you would like to forward email to, then click Save.

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You should now see the contact that you have created.

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Head over to the Users page now, via the Users tab, then the Users option.

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Find the user whose emails you'd like to forward, click it to expand out the options for that user, then select Services.

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From here you will need to click Managed Exchange to expand the options for it and then select Advanced Options.

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Click E-mail Forwarding to expand the options for it. You’ll now need to search for the contact you made in the first section of this guide. Type in the name or the email address and press Find.

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Select the newly created external contact and click Apply changes, then click Provision.

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Wait for the provisioning circle (under Status) to go from orange to green - this should only take a few minutes. Once it turns green, the emails will be forwarding to the external email address.

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