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How to lodge a support request

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Sometimes everybody needs a little bit of help and with our new platform it's even easier to get support when you need it. Aside from giving us a call, you can lodge a support request via The Console. After you have logged into The Console. Select 'Support' tab from the navigation bar. Here you can review a list of previous cases as well as viewing their status.

Please refer to the picture below as a reference:
Support Request

To ensure you support case is attended to as quickly as possible, please specify the category which aligns closest to the nature of the request. The categories for support are:
  • Accounts
  • Domains
  • Customer Service
  • Provisioning
  • Feedback
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