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Password Recovery [MCAM]

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If you have forgotten your password for your administrator account and are hosted on the MCAM platform, you can easily reset your password through the following means.

To begin, go to the MCAM login page.

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Click Account locked or Forgotten your password?.

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Enter your username in the Username field and enter the characters shown in the image into the text box beneath the image (this verifies you as a human). Once both fields are completed, click Validate.

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Some users may see this screen. This means you do not have any security questions configured on the user whose password you're trying to reset. You will need to call our technical support team on 1800 800 099, Option 2.

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Assuming you do have your security questions set, enter the answers, then click Validate.

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Now simply enter your new password, enter it again to confirm it has been entered correctly, then click Update. The system will then log you in to that account, assuming Login After Changing Password has been left checked.

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