UPDATE 28.04.2015 12:15AEST
Phone & email support channels now appear to be functioning again. Call volume and thus wait times may be temporarily increased.
Some customers may be experiencing issues contacting our Customer Support team via phone or email. We are aware of this problem and our Technical Teams are working to resolve this issue as soon as possible.
We regret that at this time we cannot provide an estimate of when this service will be returned to full operation, although we will be updating this Service Alert with progress reports as work continues.
Thank you for your patience while we work to restore your services.
The Customer Service Team