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Using MCAM: Purchasing Services, and Adding and Configuring Users

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Description

MCAM and MCSM

The Mission Control Account Management (MCAM) system separates services, such as email, web hosting, and databases, from your users. The act of assigning a service to a user is called provisioning. Provisioning a service to a user can be done when the user is created, or any time afterwards, but the service must be purchased prior to provisioning (services are only available in MCSM after they are purchased). Services are provisioned and configured through the Mission Control Service Management Area (MCSM).

This guide will walk you through the most common actions that people will need to carry out in this system: purchasing a service, creating a user, and then assigning the service to the user.

Purchasing a Service

The MCAM home-screen is the first screen you see after logging in to Mission Control.

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The top-left quadrant is the Services quadrant, where you can add and remove services from your account. Click any of the services that you would like to add - they all have a similar interface.

Domain Name purchases:

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Email purchases

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For some services, the BUY button will be available; click it and follow the prompts to add a service to your account. On other screens, such as the Email screen, the BUY button is disabled until you select a type of service (known as a "Level"). Simply click the button for the email level you'd like to buy, then click the BUY EMAIL button, and follow the on-screen prompts.

Once these steps are completed, we need to create the user, and then we can assign the service to them.

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From this screen, point to QUICK LINKS, then click Service Management Area. The Service Management Area can also be accessed from the Home Screen, as below.

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Creating a User

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From the MCSM Home Screen, simply click the New User button on the left (this can also be accessed by pointing to the Users tab, then clicking Users).

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The fields marked with the * are the compulsory fields. Once the necessary fields are filled in, as above, click Provision. If the UPN (User Principal Name) you have chosen is already taken by another user on the account, you will see an error.

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It this happens, ensure you have a unique UPN (i.e. check that no other user is using the same UPN). The UPN needs to be unique as it's the identifier that the system uses to uniquely identify an account; if two users had the same UPN, the system would be unable to distinguish between them.

Once you have a unique UPN and all required fields are filled in, clicking Provision will progress you to the next screen.

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You'll now be on the Provision Services page. In this example, we're going to be adding a Managed Exchange service, so that's what we click, which will expand out the item so we can configure it.

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For a Managed Exchange service, we only need to select the level of mailbox we want. We select Managed Exchange - PC & Web Access, then click Provision.

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Once the light on this service turns green, the service is successfully provisioned to your new user.


Adding a service to an existing user

To make changes to an existing user's services, whether that be adding, removing, or changing their configuration, we first must go to the user list.

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Click the All Users link, or point to the Users tab, then click Users.

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From the Users page, click the name of the user whose services you'd like to alter. This will expand out the User Functions and Account Status menus. Under User Functions, click Services.

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This is the list of all services available to this user. The circle next to their name details the status of that service, for this user.

Colour

Meaning

GreyNot provisioned
RedError while provisioning
OrangeCurrently provisioning
GreenProvisioned successfully

In this example, the user only has a Managed Exchange service, so that's the one we're going to modify. Click the service you want to modify and it will expand out the options for it.

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We're going to change this user's Managed Exchange service to the POPX level. There are a bunch of other options here, under Advanced Options and Service Settings, but they will be covered in more detail in other articles. For now, we simply click the radio button next to Standard Mail (POPX), then click Provision.

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Once the light next to your service is green, the provisioning is complete and the change you made should be in effect. If the light turns red, simply expand the service and click Provision again, as this can often correct one-off errors encountered by the system.

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