RESOLVED - Internal Support System Disruption - Tuesday 31/05/2016

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Update 3:00PM - Our internal support system is now accessible for all staff, allowing us to create and respond to support cases again. However we still have a problem receiving new emails and customer replies into existing cases via email to our support and sales channels. Again we thank you for your patience and are assure customers we are still working towards a resolution..

Update 12:00 - The incident is still ongoing and is being worked on by our administrators as a priority. We would also like to advise customers that we are experiencing internal email routing issues that is causing a delay with us receiving external emails. This is related to the current Incident as again is being worked on aggressively by our admin team. We thank customers for their patience with the delays affecting our support response time.

Our technical support team would like to advise that we are currently experiencing a disruption with our internal support systems.

Start Date: Tuesday 31st May, 2016 - 09:00AM
End Date: Ongoing

Service Impact:
This impacts our our ability to respond to customer support cases and also our Live chat service.

At this time we ask for customers to be patient and expect extended wait times for support case responses. Additionally Live Chat is currently offline.

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